Legal

Refund Policy

Last updated: October 2026

Payments are processed by Polar, our merchant of record. Receipts and invoices are available from the billing portal in your dashboard.

Initial purchase refund window

Pro and Consultant purchases (monthly or yearly) may be eligible for a refund request within 7 days of the initial purchase if SuiteMigrate did not function as described. Requests are reviewed against account and payment records.

Renewals and cancellation

Monthly and yearly subscriptions renew automatically until cancelled. After the initial refund window, renewal charges are non-refundable. You may cancel any plan at any time from the billing portal and retain access through the end of the paid billing period.

How to request a refund

Contact support@canwe.tech from the email address associated with your SuiteMigrate account and include the payment date and reason for the request. Do not send card numbers or NetSuite credentials.